Replacement Request

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If your order arrived defective, we can send a replacement at no cost to you. Please return the iron (not the Cherry Bomb - unless the Cherry Bomb was the product that was damaged) with a note with your order number as well as an exchange request. Replacements are made within 7 days of receiving the order. If the time is beyond this, please refer to the warranty that was enclosed in your iron's box.

Return via trackable shipping to:

Ozon Hair Systems
PO Box 31862
Colorado Springs, CO 80931-1862
United States

There is no need to email us regarding this issue, simply return with your order information as well as a note requesting a replacement. Your replacement will be shipped within 5 business days of us receiving the defective unit. The unit will be shipped to the address your original order was shipped to.

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