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  PROMO: When you buy a hair tool, add the cleaner for only $7
  

  Ozon introduces the best and safest way to protect your investment: Styling Iron Cleaner.
  Our non toxic, non-hazardous formula safely and effectively cleans and maintains all types of curling and flat irons.
  Works great on the following surfaces:

  • Titanium
  • Aluminum
  • Ceramic
  • Gold
  • Tourmaline
  • Teflon
  • Mineral Composite

   

Q: Why do I need iron cleaner?
A: Keeping your iron maintained properly greatly increases the life of the product.  Iron cleaner used after each time you use your iron will ensure not only a healthier experience, but also prevent buildup of hair product and dirt that inevitably will build up over time.

Q: Can't I just use rubbing alcohol?
A: Alcohol is highly flammable and our irons are hot enough to ignite it into flame.  Additionally, alcohol is a good sterilizer but not the best thing to remove caked on grime. Our iron cleaner was formulated specifically for this use, and it does a great job.

United States

We are offering free Ground Shipping within the US on orders including at least 1 hair tool.  Any orders who utilize this promo which result in a return for refund will have a $12 shipping fee applied against the refund.  Free shipping is for orders containing at least one hair tool. Free shipping will be shipped using UPS, FedEx, or Priority Mail, whichever is more economical, and at our discretion.

US Orders are shipped Monday thru Friday. US orders ship within 4 business days of full payment, but generally, ship sooner. If you pay for 2nd Day Air or Next Day Air, order will not ship the same day - they will also have to go through our processing time of 1-2 business days. Shipping costs are not refundable in any circumstance.

We are not responsible for orders lost in transit or delivered and stolen from your front porch. If tracking shows that the order has been delivered, it is the customer's responsibility to confirm physical delivery.

Canada

Shipments to Canada are made by UPS Standard, which typically takes 5 to 8 days. You will receive a tracking number via email when your order ships. Please be sure to see that if you order on backorder, this delivery estimate is from when it ships not from when it's ordered. Keep in mind tracking numbers may take up to 24 hours from the time you receive your email shipping confirmation until the time it tracks online.

Customs & Duty
If you are receiving a shipment in Canada from our US warehouse, please anticipate customs and duty charges which you will pay upon arrival.  Ozon Hair Systems is not responsible for any of these charges.  Duties and taxes are still payable to your local government, which UPS will collect upon delivery.  Generally your total customs, brokerage and duty can be anywhere from CAD$10 to CAD$50 and up, depending on many factors such as where you are located and your local tax and duty rates, however you must contact your local UPS office to get the exact fee. 

If you are not willing to pay customs fees we recommend purchasing from our Canadian retailers. Please see our Salon Locator to find one.  Many of them are willing to ship from their salons and if you order from them you will not pay customs or duty.

Tracking

US orders will receive a UPS, FedEx, or USPS delivery confirmation number upon shipment of your order via a shipping confirmation email from noreply@ozonhair.com. Be sure to unblock this email address if you have spam filters.You will receive an email from the warehouse when your order is processed, and also when it has actually shipped.  The email with shipping information will include details on tracking.

Weather

As all companies, shipments are subject to weather conditions. Sometimes adverse weather conditions will cause shipping delays, or internet outages at our offices. We can't be held responsible for any weather delays. In the event you purchase expedited shipping, you cannot be refunded for the shipping and get the expedited shipping if it is delayed due to adverse weather. In the event you pay for overnight or 2nd day shipping, and your order does not ship out within 3 business days due to adverse weather, your shipment will go out on the next possible business day, and will be shipped via the method you paid for. If there are any known adverse weather conditions notification will be posted on our site.

Damage

If your order is damaged in transit and you have proof, we will file an insurance claim with the shipping company. In this case, we will need to be notified within 24 hours of receiving your order, otherwise you waive your right to a claim. Beyond this time frame please refer to the warranty that came with your order. All orders purchased on ozonhair.com come with a validated 1 year warranty. If it is purchased on any other website including eBay, the warranty is void. The warranty covers 1 year of defects in materials or workmanship for repair or replacement at our discretion. Please save the user manual which has your warranty on it. To read the complete warranty click here.

Canceled Orders

If your order has not shipped out, and you would like to cancel the order, we can do so, just submit a request by contacting us. Please be aware that there is a $5 cancellation fee. Your refund will be less the $5 fee. This process is only eligible for unprocessed orders. If it has already been shipped, you will have to return it via the return policy, and the refund will be in accordance with said policy.

Wet Products

Consumable products are not returnable in any circumstance whatsoever.

Return Packaging

If you return an item and the original retail box is damaged, missing, or ruined, there will be a 5% restocking fee assessed to your order. This only applies to refunds.

Extended Warranty

When you purchase an extended warranty, you are purchasing an insurance plan, in essence, and as like any other insurance plan, once purchased, you cannot return it.  Extended warranties are non-refundable in any circumstance, unless you return your iron for a refund within the allotted time.